For faster service on less urgent inquiries, browse the FAQs:
IBKR offers a variety of ways to get assistance and information including IBot, phone support, secure inquiry/trouble tickets, chat and email submitted through our website. While you can ask the same question using any of these channels, depending on the nature of your inquiry, you will get the best and most efficient service by using the methods recommended below
For the shortest response time, we suggest you start with IBot. Our natural language-based interface can quickly provide solutions to common issues, and offers "how to" help for popular areas of inquiry, like funds and banking, Client Portal, activity statements, account balances, order entry and much more.
Click on the button below to open IBot, then simply type your question just as you would ask it, for example "how do I withdraw funds" or "what are the commissions for US stock orders."
For urgent issues requiring human intervention - such as problems with an order or trade - please submit a phone inquiry.
Recommended where there is time sensitivity, for example, a problem with an order or trade. In general, IBKR will answer our phone lines within a minute. Funding/Banking inquiries usually take longer. We suggest Ticket or Chat instead of phone for the following areas: funding, tax, statements, dividend & corporate actions.
A new secure form system, enables a question to be sent from Account Management that is delivered directly to our main Customer Service database system. From here, the question is routed to the specialist or team within IBKR's Client Services that is certified in the particular area of inquiry. It is SMART routing for questions. You will get an immediate reference number for the ticket, and your question will be allocated to a service agent usually within 2 hours. Where possible, we will also provide an answer within this timeframe, but even if additional research is needed, you will know who is handling your case, and be able to track its progress.
Free format email communications are no longer supported due to the proliferation of spam, phishing, and other forms of fraudulent communications. If you do not already have an IBKR account, we kindly ask you submit your inquiry using the form available on our website: Click Here to Access the Form.
Our new chat service is accessible via Account Management. It is designed to connect you to the service specialist best qualified to answer your question. Because it is authenticated and uses secure communications, IBKR staff are able to provide account specific information in a secure manner. Web page content, conferencing, and feedback are all features of this new system; transcripts are available on demand. We particularly recommend IB-Chat for Funding/Banking and Account Application inquiries.
Existing customers should take advantage of the secure inquiry/trouble ticket system accessible through the Message Center within Account Management. Existing customers may also submit inquiries using the form above, with the response being routed to their Message Center. Urgent or time sensitive questions should never be submitted via this form.
Trade Bust Requests
Recommended Form of Contact: Phone
Estimated Response Time: Under 30 Minutes
Execution or Liquidation inquiries
Recommended Form of Contact: Phone
Estimated Response Time: Real-time
Real-Time Margin/SMA inquiries
Recommended Form of Contact: Phone
Estimated Response Time: Real-time
Review Positions, Order Status, or Order Routing problems
Recommended Form of Contact: Phone
Estimated Response Time: Real-time
General Margin/SMA Questions
Recommended Form of Contact: Ticket/Chat
Estimated Response Time: Within 1 Day
How to Enter Specialty Orders such as Combos, Bracket, Conditional Orders
Recommended Form of Contact: Chat
Estimated Response Time: Real-time
Wires and ACH Deposits and Withdrawal Questions
Recommended Form of Contact: Ticket/Chat
Estimated Response Time: Same Day
ACAT/ATON problems
Recommended Form of Contact: Ticket/Chat
Estimated Response Time: Same Day
Statements and Tax Forms questions (e.g. 1099)
Recommended Form of Contact: Ticket/Chat
Estimated Response Time: Within 1 Day
IRA Contributions/Distributions
Recommended Form of Contact: Ticket/Chat
Estimated Response Time: Within 1 Day
Credit/Debit Interest
Recommended Form of Contact: Ticket/Chat
Estimated Response Time: Within 1 Day
Corporate Actions (Dividends, Mergers, Tenders, etc.)
Recommended Form of Contact: Ticket/Email
Estimated Response Time: Within 1 Day
All other funding/banking questions
Recommended Form of Contact: Ticket/Chat
Estimated Response Time: Same Day
New Account Application questions
Recommended Form of Contact: Chat/Ticket
Estimated Response Time: Real-time
Technical (login, java, TWS installation, etc)
Recommended Form of Contact: Chat/Phone
Estimated Response Time: Real-time
Resetting Passwords (identity verification required)
Recommended Form of Contact: Phone only
Estimated Response Time: Real-time
Problems with the Option Exercise Window
Recommended Form of Contact: Phone/Chat
Estimated Response Time: Real-time
Market Data Subscription questions
Recommended Form of Contact: Ticket/Chat
Estimated Response Time: Same Day
Website problems
Recommended Form of Contact: Ticket
Estimated Response Time: Same Day
Account Upgrades and Trading Permissions
Recommended Form of Contact: Ticket/Chat
Estimated Response Time: Same Day
Fee Inquiries, Commissions, Cancellation fees, Market Data Charges
Recommended Form of Contact: Ticket/Email
Estimated Response Time: Within 1 Day
Basic Order Entry, Order Types, and Symbol Entry inquiries
Recommended Form of Contact: Chat/Ticket
Estimated Response Time: Within 1 Day (this information is also readily available on the IBKR website)
Pattern Day Trading inquiries
Recommended Form of Contact: Ticket/Email
Estimated Response Time: Same Day
All other inquiries
Recommended Form of Contact: Ticket/Chat/Email
Estimated Response Time: Within 1 Day
FINRA BrokerCheck reports for Interactive Brokers and its investment professionals are available at www.finra.org/brokercheck
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