For faster service on less urgent inquiries, browse the FAQs:
IBKR provides 24-hour customer service each business day via regional Client Services Centers located through-out America, Europe and Asia. While there's an agent always available to assist with your inquiries, answers can oftentimes be found quickest and without a phone call directly from IBKR's website and Knowledge Base. The list of Quick Tips below contains responses to the most common questions and answers to others can be found by entering keywords associated with your inquiry into the search engine above.
How to Deposit Funds Via a Wire Transfer
How to check the status of funding transactions
How to Submit a General Inquiry Web Ticket
How to Deposit Funds Via an ACH Initiated by Interactive Brokers
Select your local time zone from the drop-down list below to determine which Client Services Center is currently available to take your call. Calls received by a given Service Center outside local operating hours will be automatically routed to an available agent at another Service Center.1
Calls to Interactive Brokers' Service Desks may be recorded for quality control purposes. Enter the numeric portion of your Account Number followed by # OR press # if you do not know your Account Number. Use the Menu Options in the table below to help navigate to the topic you are interested in.
| Location | Number | Hours of Operation2 | Menu Options |
|---|---|---|---|
| Australia | +61 (2) 7251 0088 Direct dial | 23:30 (Sun - Thu) - 09:00 (Mon - Fri) (UTC) |
1 Trade Related Issues 1/1 How to Use Platforms 1/2 Trade & Margin Issues 1/3 Closing Order Desk 2 Cash & Position Transfers 2/1 Deposits or Withdrawals 2/2 Position Transfers 3 General & Login Assistance 4 Technical Issues |
| Canada | 1 (877) 745-4222 Toll-Free5 1 (514) 847-3499 Direct dial |
12:00 - 21:30 (Mon - Fri) (UTC) |
|
| Canada (Vancouver) | 1 (877) 745-4222 Toll-Free5 1 (604) 661-4300 Direct dial |
15:00 (Mon - Fri) - 00:30 (Tue - Sat) (UTC) |
|
| China | +86 (21) 6086 8586 Direct dial | 01:00 - 10:00 (Mon - Fri) (UTC) |
|
| Europe | 00800-42-276537 Toll-Free3,5 +41 41 562 0902 Direct dial |
07:00 - 16:00 (Mon - Fri) (UTC) |
|
| Hong Kong | +852-3107-8333 Direct dial | 00:00 - 09:00 (Mon - Fri) (UTC) |
|
| Hungary | +36 80 088 400 Toll-Free5 +36 1 701 0350 Direct Dial |
07:00 - 16:00 (Mon - Fri) (UTC) |
|
| India | +91 22 61289888 Direct dial +91 22 39696188 Direct dial |
00:30 - 12:00 (Mon - Fri) (UTC) |
|
| Ireland | +353 1 264 0643 Direct dial | 07:00 - 16:00 (Mon - Fri) (UTC) |
|
| Japan | +81 (3) 4590 0707 Direct dial +81 (3) 4590 0711 Direct dial (English) |
23:30 (Sun - Thu) - 08:30 (Mon - Fri) (UTC) |
|
| Russia | 8-800-100-8556 Toll-Free4,5 +41 41 562 0823 Pyсский |
06:00 - 15:00 (Mon - Fri) (UTC) |
|
| Singapore | +65 6990 5200 General | 00:00 - 09:00 (Mon - Fri) (UTC) |
|
| United Kingdom | +44 20 3744 7220 Direct dial | 07:00 - 16:00 (Mon - Fri) (UTC) |
|
| United States | 1 (877) 442-2757 Toll-Free5 1 (312) 542-6901 Direct dial |
12:00 (Mon - Fri) - 00:00 (Tue - Sat) (UTC) 17:00 - 23:00 (Sun) (UTC) |
Notes:
FINRA BrokerCheck reports for Interactive Brokers and its investment professionals are available at www.finra.org/brokercheck